Refund policy

Last Updated: 7 October 2026

At Calista Jade, every piece is carefully checked before shipment. As jade is a natural gemstone, each piece may have natural variations in colour, texture, translucency, patterns and inclusions.

Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, cancellation is no longer available.

Please contact us as soon as possible if you wish to cancel your order.

Returns & Refunds

We generally do not accept returns or refunds due to change of mind, personal preference, incorrect size selection or simply deciding not to keep the item.

For jade bangles, customers are responsible for checking the measurements and confirming the suitable size before purchasing. If you are unsure, please contact us before placing your order.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of receiving your order.

Please provide:

• Order number
• Photos or video of the item
• Photos of the parcel and packaging

Please keep the original packaging until the matter is resolved.

If the issue is confirmed to be our responsibility, we will arrange an appropriate solution, which may include a replacement, repair or refund.

Natural Jade Characteristics

Natural inclusions, lines, colour variations, texture variations and differences in translucency are natural characteristics of jade and are not considered defects.

Product colours may also appear slightly different depending on lighting and screen settings.

Approved Returns

Returns must be approved by Calista Jade before the item is sent back. Items must be returned in their original condition with all relevant packaging and certificates where applicable.

Refunds, where approved, will be processed through the original payment method. Processing time may vary depending on the payment provider or bank.

For any return or refund enquiry, please contact us at euthorastudio@gmail.com or whatsapp +601162361468