Terms of service

Last Updated: 7 October 2026

Welcome to Calista Jade. By using calistajade.co or purchasing our products, you agree to these Terms & Conditions.

Products

We make every effort to ensure that product descriptions, photographs, measurements and prices are accurate.

Jade is a natural gemstone. Each piece is unique and may have natural variations in colour, texture, translucency, patterns and inclusions.

Slight differences between product photographs and the actual item may occur due to lighting, photography and screen settings.

Product Size

Customers are responsible for checking product measurements before placing an order.

For jade bangles, please ensure that the selected size is suitable. If you are unsure, please contact us before purchasing.

Orders & Payment

Orders are confirmed after successful payment.

We reserve the right to cancel an order in cases such as product availability issues, pricing errors, payment issues or suspected fraudulent transactions.

If an order is cancelled after payment has been received, an appropriate refund will be arranged.

Payments may be processed through third-party payment service providers.

Shipping

Orders are shipped according to our Shipping & Delivery Policy.

Delivery times are estimates and may be affected by courier delays, customs, weather, public holidays or other circumstances beyond our control.

Returns & Refunds

Returns, refunds and cancellations are subject to our Return, Refund & Cancellation Policy.

Website Content

All Calista Jade photographs, videos, logos, product descriptions, graphics and other website content belong to or are licensed to Calista Jade and may not be reproduced or used commercially without our permission.

Third-Party Services

Our website may use third-party services including payment gateways, courier services, Shopify, analytics and social media platforms. These services may have their own terms and privacy policies.